FAQ
Q:Are you a factory or simply a trading company?
A: We are a true OEM/ODM factory. Please read our company profile, for more information on this issue.
Q: What are the shipment terms and delivery times of your company?
A: Delivery / production time is directly affected by the size of the order. Also, please be aware, some factories may not advise you, but after the production delays, you might be facing a few more days delays before catching your sea or your on-board flight departures. ( might be anywhere from 3 to 7 working days). Again, depending in which season you are shipping.
Q:Can we print our Logo on the products? What is MOQ?
A:We can print your own Logo on it as you like. There is no MOQ for stock models. For customized models will depending on your requests. Different methods are used for logos, please ask your Key Account MGR for more information on this issue, we will surely find the right solution for you!
Q: What payment methods your company accept?
A: We accept most of the payment methods, but mainly accept T/T.
Q: How long is the warranty time?
A: 1 year warranty, full responsibility for warranty. We are very confident in our products, if any issue, we will deal with it immediately.
Company Information:
Wisecard (a WiseGroup company) is a global solution provider that has been providing innovative payment and secure solutions to financial institutions, government entities and telco operators worldwide.
Wisecard have been providing EMV smart card, EMV biometric card, EMV perso software, card issuance, EMV embossers, Smart POS machine, Android POS, POS terminals, smart banking, smart teller machine, kiosk, vending machine, biometric POS, Hardware Secure Module, mobile payment platform, private label card solution, prepaid card solution, card management system to partners in more than 60 countries worldwide. Wisecard’s product suite empower large global financial institutions and government sectors as well as small to medium sized retail banks.
Wisecard solutions are adapting to the highest and latest secure standard, and the solutions have been fully tested and certified by international test labs, like FBI, STQC, EMV, PCI DSS, PA DSS, VISA, MasterCard, China UnionPay, JCB, AmEx, Discover, RuPay and etc.
Notes: FBI, STQC, EMV, PCIDSS, PADSS, Visa, MasterCard, China UnionPay, JCB, AmEx, Discover, RuPay is a registered trademark. All trademarks referenced here are the property of the respective owners.
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